What is Captivate?
Customer Experience (CX) is a hot topic but what does it actually mean for large businesses and organisations?
During this two hour working session, you will hear from professionals with deep experience of this area will help you understand how to plan for and manage an ongoing customer experience engagement that helps you achieve increased customer satisfaction and deliver commercial objectives.
Who Should Attend
Industry practitioners and academics in the User Experience, User Research and User Interface Design communities will have the opportunity to hear from a range of designers from all over the world providing key insights into their fields. This will be a valuable opportunity to learn from industry experts, mix with fellow designers and shape your community from the inside.
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